Terms and Conditions
Making a purchase
Making a purchase from our site could not be easier. Just login using your supplied username and password to view our full range of products. When you find an item you wish to order type in the quantity required and click ‘Add’. After you have finished selecting items from the range, click on ‘Basket’ and proceed to the checkout. Once you have agreed to our terms and conditions, you are ready to place your order. You will then receive a confirmation email showing a summary of your order which you should keep for your records.
Handling & Delivery
|CARRIAGE CHARGES FOR ORDER DELIVERIES (EXCLUDING VAT)
|CARRIAGE PAID VALUE
|CHARGE FOR UNDER CARRIAGE PAID
£0 to £125 - £9.95 |
HIGHLANDS & ISLANDS,
VAT will be charged at the prevailing standard rate. All credit account orders will be dispatched within 2 working days. (Please Note: Delivery times may vary over holiday periods)
Payments can be made via the website with Credit/Debit or PayPal Accounts. If you have an account with us, invoices will follow orders sent out and will be charged to your existing credit account with Sophos Wholesale in accordance with the terms and conditions applied to your account.
Retention of Title
Risk in the goods passes to you on delivery to your address, but the goods remain our property until payment is received in full. You agree that, in seeking to exercise our rights under this clause, we may at any reasonable time, enter your premises and remove our goods.
Amendments & Returns
Unfortunately, we are unable to amend orders that have been placed, so please take care at the checkout. Sophos Wholesale is not a sale and returns company therefore if you consider any of your goods not to be in accordance with your order or they are unsatisfactory for any reason, please advise us immediately via the sales office: 01572 824333. If we are at fault, carriage will be refunded and prompt adjustments made.
Please note: No returned goods will be accepted without our prior consent. No claim will be entertained unless within 14 days of the invoice date.
Sophos Wholesale do not disclose buyers’ information to third parties.
Cookies are used on our ordering website for communication purposes, they store your email address and password and keep track of items in your shopping basket. If your cookies are inactive, you will be unable to place an order.
To activate your cookies, go to your internet browser and click on ‘tools’/ ‘Internet options’/ ‘Privacy’/ ‘Unblock cookies’
For data protection purposes, all data collected by this site is stored safely by Arnold Wills & Co Ltd.
Proforma account holders should note that their orders will not be processed until receipt of payment, thus exempting them from the delivery timescale. Proforma account holders will be contacted by a member of the sales team with the value of the order and how to make a payment. Once the payment has been received, the order will be processed and dispatched within the time scale.
Selling Sophos Product on Online Marketplaces
The sale of Sophos branded products through online third-party marketplaces and platforms, including but not limited to eBay, Amazon, and OnBuy, is strictly prohibited without obtaining prior express written authorisation. We evaluate requests for selling on third-party marketplaces on an individual basis. To seek permission, kindly submit your request via email to firstname.lastname@example.org. Please note that granting permission is not guaranteed and will be assessed on a case-by-case basis.
This does not apply to British Bag Company branded products.
10 Station Road
Registered in England No. 417612
VAT Registration No. GB119 1702 88
We reserve the right to update our terms and conditions at any time and without notice.