Shipping and Returns

When receiving your order, please ensure that the goods are checked and booked in promptly, you must report any issues to us in writing within 14 calendar days of delivery. It is our intention to supply goods which are of excellent quality.  Should they not be satisfactory, we will exchange or credit the goods on their return to us. It is the Customer’s responsibility to return goods to us, with our prior agreement and by the most cost-effective way. Goods will be inspected on return, with our liability limited to the value of the goods and any agreed carriage costs.

We are unable to accept any liability for any loss of a consequential nature.

Where we have supplied samples to a Customer, it is their responsibility to check suitability.

We cannot accept returns for goods which have been used for a purpose other than the purpose for which they were intended, not fitted or maintained correctly or have been abused.

Returns beyond 14 days from the delivery date will be accepted at our sole discretion.

If you would like to return an item, please email sales@sophoswholesale.co.uk.